Help and help again

I based my application for the Outreach Program on a DocBook to Mallard port of the Vinagre help.. suffice to say, it wasn’t that great. So, I have now fixed it up, with some pointers from Shaun, to be more topic-oriented and less *ahem* technical.

I have since started working on Brasero. This time, I have an advantage of starting with some notes for what should be included in the help, which were written up at the Open Help Conference brainstorming sprint. While writing instructions on how to use the application is not particularly challenging, I am finding that writing in a way which is “not technical” and understandable by users who would look at the help quite difficult, because terms which I take for granted are often misunderstood or not known by the audience I should be aiming at.. which is probably not anyone reading this blog. But the biggest problem I have come across is that Brasero could do with some love and care. I won’t count the number of ways of making it crash that I have managed to find, but with 229 open bugs, it is in need of some maintenance.

I have not been able to find a good guide on the style of the writing needed for user help, so I have been using the Empathy help as an example, with Shaun giving me feedback as I go along.

I am… still me

..or at least I was, last time I looked in the mirror. Most people call me Kat. Those who don’t know me, attempt to use my full name. They often have fun trying to pronounce it right.

I have been a GNOME user for almost four and a half years. It wasn’t a voluntary decision, I came home one day to find that my laptop had this weird thing, that I had never seen before, installed on it. It took some time getting used to, and so did the ups and breakages downs. Feels like it’s now time for me to break fix GNOME a bit, which is why I am about to start (and if I am correct, I am the last to do so) one of GNOME’s Outreach Programs for Women: I will be working on documentation (with Shaun McCance keeping me in line).

Why last to start? Because I have just come back from an awesome holiday in the US.